<p><strong><u>FRESH WISE &nbsp;&nbsp;PRIVACY POLICY</u></strong></p>

<p>1. ABOUT FRESH WISE</p>

<p>Fresh Wise is committed to protecting your privacy. This Privacy Policy provides information on how we collect and use personal data of the Fresh Wise application VIC and from our website. For some of our services, specific terms and conditions may apply that you need to accept prior to using the service. Fresh Wise only processes your personal data in accordance with applicable law.</p>

<p>2. ABOUT THIS POLICY</p>

<p>This Privacy Policy (together with our customer Terms and Conditions applicable in your country and any other documents referred to in it) sets out the information that we collect, the reasons for which we collect that information, and how we may use and share that information. By visiting our Application and website, you are accepting and consenting to the practices described in this Privacy Policy.</p>

<p>3. WHAT INFORMATION DO WE COLLECT, AND HOW?</p>

<p>When you interact with us, whether by using our Application, visiting our website or communicating with us, we may collect the following information about you:</p>

<p>- information you give us: you may give us information about yourself if you sign up for an account on our Application, place an order for products, complete any online forms (such as registration forms, competitions, and surveys), opt in to receive our newsletters and special offers, enter a competition or promotion, participate in social media functions with our Website, or correspond with us (by email, telephone, instant chat, social media or otherwise).</p>

<p>This information may include your name, address or location, phone number and email address, date of birth, gender, purchase information, images and financial information (including VAT number), amongst other information.</p>

<p>If you register an account on the Application VIC BY Fresh Wise, which you must do if you wish to purchase products from the Application, then you may give us your photograph and name. From your account, you can also invite your contacts to shop at our Application (including by email, Facebook, or Twitter). Although we will let them know that we received their details from you, please ensure that you have the permission of your contacts before sharing their contact details with us and only forward emails to people you know would be happy to receive them.</p>

<p>- Information we receive from other accounts or sources: we may receive information about you from your other accounts or other website, including data brokers, social media providers like Facebook, LinkedIn and Twitter, advertising networks and analytics partners, and payment and delivery service providers, amongst others.</p>

<p>- By logging in to our mobile applications or website via Facebook or Twitter, or linking your account on our Application or website to your Facebook or Twitter accounts, you are giving us permission to obtain certain information and content from these accounts. The specific types of information that we may obtain depends on your settings for that account or website, and will be subject to their privacy policies.</p>

<p>- We supplement the data you provide to us with data from data append services such as public or social graph data in order to better serve you with content or promotions. We will append this data to our existing customer account information to better understand customers’ interests and to provide more relevant product recommendations and advertising. We may append information about you that is publicly available. • information our IT systems collect about you: each time you visit the Application or our website, certain information will be created and automatically recorded by our IT systems. That information includes:</p>

<p>- cookies: we’ve set out more details about cookies below, but these small text files can help improve your experience with the Website and make it easier to interact with us. This may include storing your location or language preferences to save you having to re-enter information when returning to, or ensuring that items you wish to order don’t disappear as you navigate between pages on, our Website;</p>

<p>- device information: the information provided by your device will differ depending on which type of device you are using (whether it’s a PC, Mac, iPhone, Android, or otherwise) and the settings on that device, but includes the type of device you have (such as an iPhone 6S or Samsung Galaxy S7), the device’s IP address, the browser you are using, your mobile network provider (for mobile devices), the pages you have visited, your time zone and country location, and crash or download error reports.</p>

<p>4. WHAT DO YOU USE MY INFORMATION FOR?</p>

<p>To make our Application work, including to allow you to order and receive products from our Application, administer your account and to optimise your experience we need to use the information that we collect in a number of different ways. The key purposes for which we use your information are as follows:</p>

<p>- to provide you with the products you have ordered: to order products, you need to register an account on our Application or Website (which you may personalise). Your information (including name, address, phone number, email address, and financial information (such as debit or credit card details)) will be used so you can submit, and we can process and fulfil, that order. We may also use your information to communicate with you about your orders and account and provide you with customer support when needed. This may require us to provide your information to third parties including our partner boutiques from whom you are purchasing your product and our delivery partners, as further set out below;</p>

<p>- to administer, maintain, and optimise our Application, our services and your experience: we want you to have the best experience possible when you interact with us, including using our Website, products and services.</p>

<p>-&nbsp;to provide you with customer services: if you contact our customer services team or provide us with feedback for any reason, whether by email, phone, chat, or otherwise, we will use your information (including your name, phone number, and email address) to help us categorise the communication, respond to you, and where appropriate, investigate, and resolve any issue or incident that you may have. We may also use your phone number or email address to let you know the status of, or if there are any problems with, your order;</p>

<p>- For advertising, direct marketing and other marketing purposes. <strong>Retention period</strong>: As long as you are our customer or before that if you object to further processing.:</p>

<p>- Where you have told us you would like to receive marketing communications or when you have made a purchase from our Services, unless you tell us otherwise, Fresh Wise and affiliated companies will use your personal information (including your name, email address and address) to occasionally send you updates, news, and offers via email, post, or other forms of media. We may use your information (including supplemental information received from partners that we append to our existing customer information), to tailor these messages to you. You may unsubscribe from email marketing communications by modifying your preferences in your account’s profile management section, or by following the opt out instructions in the promotional emails we send you, or by contacting us via e-mail. If you object to our continued processing, your personal information will be deleted or anonymized (unless the personal information in question is also processed for other purposes) and you will no longer receive direct marketing from us. We try to process the requests as fast as possible but always within four weeks;</p>

<p>- We use third-party service providers to serve advertisements most relevant to you across your different devices and on our own and others’ websites and mobile applications. In addition to the information about your visits to our website or usage of our mobile application, our service providers may also use the information about your interactions with other websites or applications to target advertisements for products available from Fresh Wise. We do not share your personal information with any third party advertisers or networks for the provision of third party advertising on our Services. For information about opting out of targeted advertising and controlling the use of cookies, please see the cookies section of this Privacy Policy;</p>

<p>- to advertise and promote our products, services and brand: where you give consent, we may use images of you on our Website, social media sites (e.g. Instagram, Linkedin.);</p>

<p>- to carry out research, analysis, and surveys on your use of our Website, and views: where you have opted in to receiving communications from us, we may use your personal details (including your name, address, email address, and phone number) to send you polls and surveys to find out your views of our Website and services. We may also carry out analysis of, and research into, the ways that you use our Website so we can optimise the Website and your experience. We may use third parties to carry out any research, analysis, and surveys, or to deliver incentives in return for your participation in polls, as further set out below; and</p>

<p>- for your, and our, financial security: for everyone’s safety, we need to ensure that our customers are genuine. To do this, we may use your personal information (including your name, address, and financial information (such as credit or debit card details) to confirm your identity and perform credit check or anti-fraud checks. We may use third party credit reference or fraud prevention agencies to perform these checks, as further set out below, but no formal credit check is performed and your credit rating will not be affected. Please note that we do not sell your information without your consent (whether your name, address, emails address, financial information, or otherwise) to any third party.</p>

<p>- If you have given us your consent and subscribes to our newsletter we will process your personal information in order to send you offers. They may include information, discounts or other offers regarding our products and services. If you wish to no longer receive these announcements or other direct marketing from us you can object to further processing by contacting us. You can also always unsubscribe directly in the marketing message. <strong>Retention period:</strong> Until you withdraw your consent to the processing.</p>

<p>5. SHARING YOUR PERSONAL INFORMATION?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>

<p>We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.</p>

<p>We may also process your personal information if we are compelled to do so by law, court or public authority<strong>. Retention period:</strong> In accordance with national law in respective country.</p>

<p>6. TRANSFERS OF YOUR PERSONAL DATA</p>

<p>To provide our Application and our services, we may transfer and store the personal information that we collect from you to a destination outside of the European Economic Area (“EEA”), such as the United States of America. It may also be processed by individuals operating outside of the EEA who work for us, one of our suppliers, or one of our partners. We may need to do this to fulfil your order, process your payment details, or provide support or hosting services. We will take all steps reasonably necessary to ensure your personal information is treated securely and in accordance with this Privacy Policy.</p>

<p>7. COOKIES</p>

<p>We use technology such as "cookies" to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page.</p>

<p>We can use the following categories of cookies on our Application or website.</p>

<p>- CATEGORY 1: STRICTLY NECESSARY COOKIES These cookies are essential in order to enable you to move around the Application/website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.</p>

<p>- CATEGORY 2: PERFORMANCE COOKIES These cookies collect anonymous information on how you use our Application or Website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies does not show personal details from which your individual identity can be established. You may opt out of these cookies using your browser settings but it may affect the performance of our Application and Website.</p>

<p>- CATEGORY 3: FUNCTIONALITY COOKIES These cookies remember choices you make such as the country you visit our website from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. You may opt out of these cookies using your browser settings but it may affect the functionality of our Website.</p>

<p>- CATEGORY 4: TARGETING COOKIES OR ADVERTISING COOKIES These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies to provide you with more personalised adverts when visiting other websites.</p>

<p>- CATEGORY 5: SOCIAL MEDIA COOKIES These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website.</p>

<p>To opt out of:</p>

<p>- Google Analytics cookies across all websites, please visit Google Analytics Opt-out Browser Add-on;</p>

<p>Please note that opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.</p>

<p>8. SECURITY</p>

<p>Keeping you and your personal information secure is very important to us. We take a number of reasonable steps to try to protect the personal information that you provide, including: • using a Secure Socket Layer (“SSL”) to encrypt the personal data that you send us during the order process;</p>

<p>- requiring you to establish a password to access your account on our Application;</p>

<p>- not keeping details of your credit or debit card that would enable any third party to transact using that credit or debit card (such as your CCV number); and</p>

<p>- regularly monitoring our servers and IT systems for possible vulnerabilities and attacks. Unfortunately, despite this, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your personal data transmitted to or through our Website, and any such transmission is at your own risk. In particular, please keep in mind that if you voluntarily disclose personal information online in a non-protected environment (such as a message board, shopping list, or in chat areas) then that information can be collected and used by others outside of our or your control.</p>

<p>9. FOR HOW LONG IS YOUR PERSONAL DATA RETAINED?</p>

<p>Your personal information is retained as long as it is necessary in order for us to fulfil the purposes of our processing. Thereafter we will delete or anonymise your personal information to dimension that it is no longer possible to identify you or know that the data relates to you. This process is always done with an absolute care and dedication to secure the process.</p>

<p>10. YOUR RIGHTS</p>

<p>According to the privacy law, you have several rights that are specified here:</p>

<p>- Access to your personal information<br />
You have the right to obtain from us a confirmation as to whether we process your personal information.</p>

<p>- Request for correction<br />
If you think that certain personal information that we process is uncomplete or incorrect, you have a right to request a ratification. In order for us to change the personal information, you need to contact us. Fresh Wise is not responsible for problems caused by incorrect personal information if you haven’t informed us about it.</p>

<p>- Withdrawal of consent with effect from the withdrawal and onwards<br />
You may at any point in time withdraw your consent to the processing you personal information. Your withdrawal is valid after the withdrawal process and does not affect the lawfulness of processing based on consent prior to the withdrawal.</p>

<p>- Proscription of direct marketing<br />
As mentioned before, you have all the rights to object to the processing for the purpose of direct marketing. You can unsubscribe from our direct marketing list by contacting us, or by deregistering directly from the marketing message.</p>

<p>- Deletion<br />
You have the right to request that your personal information is deleted.</p>

<p>- Restriction of processing<br />
You have the right to request that the processing of your personal information is restricted. Please be aware that for some of our services, specific terms and conditions may apply that you need to accept prior to using the service.</p>

<p>- Portability for your personal information<br />
You have the right to request and receive a digital copy of your personal information in structured and machine readable format. The data must be in a format that it can be moved to and used with another supplier. The right for the portability only applies to the personal information based on your consent or our fulfilment of an agreement with you.</p>

<p>11. CONTACT US &amp; ACCESSING PERSONAL INFORMATION</p>

<p>If you have any concerns, questions, compliments or complaints concerning our process of your personal information, please don’t hesitate to contact us. You can find the instructions and our contact details below.</p>

<p>- you can use the contact page in the application or our website for contacting us</p>

<p>- you can contact us via phone: +31407370550 (Monday to Friday 08.00 to 17.30 (Central European Time, CET) excluding public holidays)</p>

<p>- you can contact us via email: info@freshwise.nl</p>

<p>10. UPDATES TO THIS POLICY</p>

<p>This Privacy Policy was last updated in May 2018. Any changes we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back regularly to keep informed of updates or changes to this Privacy Policy.</p>

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